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Not satisfied with your purchase? Don't worry just follow the steps below.
ONLINE RETURNS OF YOUR ORDER
We will happily issue a replacement or refund assuming the items are returned within 14 days of receipt. When the returned merchandise doesn’t meet our requirements we reserve the right to refuse the return or exchange. All the original packaging must be accompanied with the item including tags, authenticity cards, shoe boxes and dust bags, and the item itself must be returned in its original condition.
Your item needs to have the receipt or proof of purchase.
You can exchange your item in 3 easy steps:
- Send an e-mail to [email protected] stating your order number & the reason of return.
2. Prepare the package. You can use the original shipping box or any box that is secure.
3. Send your package at your own costs to the following address:
Hanswijkstraat 56 GV, 2800 Mechelen
Please note that, until the product reaches us, you are responsible for it. Items that don't reach our door, this goes without saying can not be refunded or exchanged.
EXCHANGING YOUR ORDER
If you want to exchange your product please contact us at [email protected]
Please do this as soon as possible to ensure the desired other colour or size of your product is reserved for you. The maximum amount of days to exchange your product is 14 days after receiving it. All full price items are eligible for a one time exchange. The same term and conditions apply to exchanges as they do to returns. Note that extra shipping costs may apply to an exchange. This varies from item to item.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a refund to your payment account within 15 days from the day we’ve received your return package and form. If for any reason after 30 days you still have not received the refund, please contact your bank. After this, don’t hesitate to contact us for further assistance.
If you have any questions on all the above subjects, contact us via [email protected] and we will get back to you as soon as possible.